Dr. Jenni Sandstrom is a clinical assistant professor of hospitality leadership and lodging-related courses at Washington State University’s Carson College of Business. A 2015 graduate of the Carson College hospitality Ph.D. program, Sandstrom brings 25 years of hotelier expertise and believes learning from hotel industry leaders bridges a gap between classroom learning and professional practice. While in the industry, she earned many awards, including “Hotel of the Year” for Residence Inn by Marriott and “General Manager of the Year” for TownePlace Suites by Marriott. She has also published papers in the Journal of Hospitality & Tourism Research, the Journal of Sustainable Tourism, and ICHRIE Research Reports.
Is a Shift in General Manager Ledership Styles the Answer?
The hospitality industry—hotels, restaurants, resorts—faces some of the most challenging issues of any industry. From...
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